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Help & FAQs

You'll find the answers to our most commonly asked questions below. 


If you can't find the answers you're looking for or have a medical question, chat to our care center team.

Alternatively you can contact us via email at help@wearecabinet.com and we’ll get back to you as soon as possible.

About Us

Is all of your medicine made in India?

Yes, like 40% of the medicines Americans take every day, ours are made outside of the U.S. Most companies try to hide the fact that they’re made elsewhere by saying “distributed by the U.S.”. Not us though. We’re as proud of “made in India” as we are our own family. After all, it is a family of sorts – our relationship with the people that make our medicine goes back three generations.

What’s most important, though, is that all of our medicines are FDA-approved and rigorously audited from end to end.

What is Cabinet’s medical expertise?

Cabinet is built around a team of experienced pharmacists, physicians, and caregivers. All of our products and kits have been designed by people who know what it takes to make others better every single day. If you’d ever like to speak to a member of our Cabinet Customer Care Team, just get in touch – they’d love to speak with you, too.

How safe is my data?

We view privacy in several ways: your personal health records, lifestyle and behavior. We take the safety of your data extremely seriously and have advanced security in every customer interaction to stay HIPAA compliant. You can rest assured that your data is always kept safely and will only ever be used by us to help better serve you.

Orders

My product didn’t come as expected. What should I do?

We know how frustrating it can be when something doesn’t come as expected, so we do all we can to help. Get in touch with our 24/7 Cabinet Customer Care Team and we’ll get everything sorted.

The packaging around my purchase didn’t come as expected. What should I do?

That’s not good at all. Please get in contact with our 24/7 care team and let us know what happened. We’ve spent months heat-testing our packages and throwing them against walls to make sure they can withstand the journey to your home. We want to learn what went wrong.

Shipping

What’s the status of my order?

You can always check on the status of your order in the “My Orders” page. If you still aren’t getting the information you want, shoot us a message in the chatbox and we’ll get back to you ASAP.

I’ve been sent a different product from the one I ordered. What went wrong?

Please let our care team know about this as soon as you can and they’ll send you the correct product. And don’t worry about sending us the incorrect product back, that one’s on us.

My order arrived after the delivery date I was given.

When you’re ill, a delay with your medicine is the last thing you need! Depending on what went wrong, we’ll reimburse you and/or give you Cabinet credits for your next purchase. Connect with our care team to sort all of it out.

Returns

What is Cabinet’s refund policy?

We get that unforeseen things happen, so we want to support you when they do. Let us know what went wrong and we’ll make sure we take care of the problem.

What is Cabinet’s return policy?

At this time, Cabinet doesn’t receive returned products. Rest assured we’re working on creative ways to distribute medicines to other people in need.

In the meantime, please safely dispose of your medicines: 1) mix them in unpalatable substances like coffee grounds or soil, 2) place the medicine and mixture in a container like a used plastic bag, 3) throw the bag in your household trash and 4) recycle the bottle.

I ordered a product and want to cancel it. What should I do?

We’re sorry to hear that you don’t want the product. Just let us know the reason for your cancellation and depending on the timeframe, we can cancel the order. If it’s a fair claim, we’re always happy to reimburse you.

Account Information and Cancellation

I ordered the wrong product by mistake. Can I return it, cancel it, or get reimbursed?

Oops. We’ve all been there before and we’ll do everything we can to help. If we haven’t sent out your product yet, you’re all good – we can cancel and reimburse you. Unfortunately, if it’s been sent out, we won’t be able to accept a return as we can’t currently safely repurpose your medicine for other people.

What if I forgot to cancel my subscription?

This one’s super-easy to solve. Let us know when you want to cancel and we’ll take care of it for you. You can also manage it on your account page.

What if I put the wrong mailing address?

Piece of cake – just let us know your updated mailing address and we’ll take care of it for you. You can also manage it on your account page.

What if I put the wrong billing address?

Not a problem at all. Just let us know your updated billing information and we’ll take care of it for you. You can also manage it on your account page.

Packaging

How does the Cabinet bottle tap work?

The bottle is magic! Well not really. The bottle has a specifically programmed chip called a near field communicator (NFC) chip which is able to send a little message to your phone. These messages are tailored to give you medical information, healthy options and pathways for refreshing your personal cabinet.

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